Southwest Airlines Selects Volantio as Post-Booking Revenue Management Provider
Leading U.S. carrier adopts Volantio’s Re-Commerce Platform to enhance customer experience and operational performance
Volantio, a global leader in Post-Booking Revenue Management for airlines, today announced a landmark partnership with Southwest Airlines. Southwest will leverage Volantio’s Re-Commerce Platform to enhance flexibility and choice for travelers, further strengthening the airline’s commitment to customer-centric innovation.
“Volantio’s innovative platform creates new ways to recognize and reward travelers, while also strengthening our revenue performance in the post-booking window,” said Matt Louis, VP of Revenue Management at Southwest Airlines.
Volantio’s Re-Commerce Platform identifies high-demand flights up to seven days before departure and proactively offers customers the opportunity to move to alternative, confirmed flights in exchange for personalized rewards. The service is free to all Southwest customers, giving them greater flexibility and control over their travel plans. It also helps the airline optimize demand, improve efficiency and enhance the overall travel experience.
“From the founding of our airline, Southwest has always prioritized delivering the highest quality of customer service,” said Matt Louis, Vice President of Revenue Management at Southwest Airlines. “Volantio’s innovative platform creates new ways to recognize and reward travelers, while also strengthening our revenue performance in the post-booking window. It’s a true win-win for both Southwest and our customers.”
“Post-Booking Revenue Management represents an exciting source of incremental value for airlines, and what makes it unique is that everyone wins,” said Azim Barodawala, CEO and co-founder of Volantio. “Travelers gain more choice and rewards, while airlines unlock greater efficiency and effectiveness. We are thrilled to launch this partnership with Southwest, a global leader in customer experience, to demonstrate how rewarding flexibility can shape the future of travel.”
Launched earlier this month, the implementation reflects Southwest’s commitment to customer-first innovation designed to improve the airline’s performance. For Volantio, the partnership builds on the company’s growing momentum with leading global airlines, underscoring its role as the world’s most trusted partner in Post-Booking Revenue Management.
Volantio is an AI startup that improves seat utilization, ensuring every flight departs full and generating up to $20M/year in incremental revenue for airline customers like Alaska, Air Canada, and more.
