AirFi Launches WingMan AI Chatbot for Passenger Trip Planning Inflight
AirFi, the global leader in low cost, high-performance inflight entertainment, connectivity, and onboard retail solutions, announces the launch of “WingMan”, the first-ever real-time AI travel assistant available inflight. Powered by AirFi LEO connectivity, WingMan enhances the passenger experience by delivering hyper-personalized, real-time travel itineraries to passengers whilst in flight.
This AI-powered feature of AirFi’s Crystal Cabin Award-winning LEO Connectivity offering integrates seamlessly with AirFi’s industry-leading portable and wireless inflight entertainment (IFE) solution, appearing alongside movies, TV, music, or magazines. Airlines can also deploy WingMan independent from the entertainment content on aircraft solely fitted with LEO Connectivity.
WingMan utilizes the Iridium Certus network connection provided by LEO Connectivity to deliver a hyper-personalized, intuitive, and interactive travel planning experience for airline passengers. Travellers access the web-based WingMan portal directly from their seat using their Wi-Fi enabled mobile device. WingMan then prompts for details such as destination, trip duration, group size, budget and other personal preferences in an easy-to-use, multiple-choice format.
The user’s responses are then merged by WingMan to form a query which is sent to the ground and processed through an advanced AI algorithm. Within seconds, passengers are looking at a perfectly customised itinerary for their trip, which they can save or share with companions. Furthermore, WingMan continuously refines recommendations by learning from user interactions and accessing real-time local information to provide up-to-date suggestions for any destination.
“This is a world-first innovation that aligns perfectly with our mission to enhance the inflight experience,” said AirFi CEO of Laura Rösges.“AI is transforming the way we travel, and bringing that capability onboard creates new possibilities for both passengers and airlines. This is just one of many unique features that we have in the roadmap for our LEO Connectivity solution.”
Aside from its low cost and capacity to deeply enhance the passengers experience, WingMan also presents new ancillary revenue opportunities for airlines which may choose to integrate direct-to-passenger offers such as bookings for tours, activities and services.
